Aerospace & Defense

How Spectrum Control used a HubSpot audit to fix errors and unlock hidden features

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Company overview

Spectrum Control produces advanced electromagnetic spectrum security solutions for aerospace, defense, telecommunications, medical technology, and industrial applications.  

Industry

 Aerospace & Defense

Headquartered
 Pennsylvania, United States

Context

 Spectrum Control has spent over six decades building technology that operates in environments where failure isn't an option — aerospace systems, defense applications, medical devices. The precision the company brings to its products is a point of pride. It made the state of their HubSpot instance all the more striking. The platform had been adopted as the core tool for marketing and sales operations, but over time, errors had accumulated, key features had gone untouched, and the team had no clear picture of where the system was working or where it was quietly failing them.

For a company that sells on precision, running a marketing operation without reliable data or a structured optimization plan was a gap that needed closing. RevX came in to conduct a comprehensive four-week audit and give Spectrum Control the clarity its HubSpot environment lacked. 

The challenge

Spectrum Control's HubSpot challenges were typical of a company that had adopted a powerful platform and grown into it organically, without a corresponding effort to review, optimize, or clean up what had been built along the way. The platform was doing less than it should, and more harm than anyone realized. 

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Key features sitting unused or misconfigured

The marketing and sales teams weren't leveraging the full range of HubSpot's automation, analytics, and reporting capabilities. Features with direct revenue impact — CTA reporting, A/B testing, lead scoring, advanced workflow automation — were either overlooked entirely or configured incorrectly, delivering no value. In a platform as capable as HubSpot, underutilization isn't a neutral outcome. Every feature not used is an opportunity to understand customer behavior or improve campaign performance that the team was simply missing. 

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Errors accumulating silently across the system
Over time, a range of issues had embedded themselves into the HubSpot environment: dormant workflows, duplicate contact records, form submission problems, and email deliverability concerns. None of these were visible at a glance, and without a structured audit process, the team had no reliable way to diagnose them. The consequence was a system that appeared functional but was delivering degraded results — inaccurate data, underperforming campaigns, and automations that were firing incorrectly or not at all. 
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No roadmap, no prioritization, no path forward

Spectrum Control knew improvement was needed but lacked the expert guidance to translate that awareness into action. Without a structured, prioritized plan — distinguishing what needed immediate attention from what could be addressed over time — the team couldn't make confident decisions about where to invest effort. Operating in highly regulated industries where process integrity matters, the absence of a clear optimization roadmap wasn't just an efficiency problem; it was a governance one. 

Our solution

RevX conducted a four-week audit across eight core areas of Spectrum Control's HubSpot portal, working methodically through every major component of the platform and producing a findings report with specific, actionable recommendations for each area examined. 

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An eight-area audit covering the entire HubSpot environment
The audit encompassed contacts and companies (identifying duplicates, missing data fields, and segmentation issues), design consistency across email campaigns and landing pages, user and team management, forms and CTAs, email health including deliverability and sender reputation, workflows, reports and dashboards, and third-party integrations. Each area was reviewed against best practice and against Spectrum Control's specific operational requirements — producing findings that were relevant to their business, not generic recommendations. 
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Workflow audit that identified 12 automations at risk

The workflow review surfaced 12 automations carrying errors, inefficiencies, or outdated logic — each one categorized and documented with clear remediation guidance. For a company that relies on HubSpot to manage marketing and sales coordination across technical industries with long sales cycles, misconfigured automations don't just create operational friction; they create gaps in the customer journey that are difficult to detect and costly to leave unresolved. 

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Email health diagnosis and feature unlock recommendations

The email analysis diagnosed the specific issues affecting Spectrum Control's deliverability and engagement — spam filtering, bounce rate patterns, and sender reputation factors — and provided best practices for list hygiene and ongoing performance tracking. Alongside this, RevX identified the underused features — CTA reporting, A/B testing, lead scoring — and provided configuration guidance to activate them, giving the team visibility into campaign performance and customer behavior they hadn't previously had access to. 

The impact

The audit gave Spectrum Control something the team had been operating without: a clear, documented picture of their HubSpot environment and a structured plan for improving it. The findings weren't just diagnostic — they were the foundation for a meaningfully better operation.

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A comprehensive findings report with a prioritized action plan

Spectrum Control received a detailed diagnostic report covering every area of the audit, with a prioritized action plan distinguishing immediate fixes from longer-term strategic improvements. That structure mattered. Rather than a list of problems without context, the team had a sequenced roadmap — knowing what to fix first, why it mattered, and how to do it — which made implementation tractable rather than overwhelming.

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Email performance improved through deliverability and hygiene fixes

Acting on the email health findings, Spectrum Control implemented best practices for deliverability, list hygiene, and engagement tracking that produced measurable improvements in open and click-through rates. For a company selling into aerospace, defense, and medical technology — where the sales cycle is long and every touchpoint counts — improving the reliability and performance of email communication has direct commercial implications. 

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Previously untapped HubSpot capabilities brought online
By identifying and configuring features that had been sitting dormant — CTA reporting, A/B testing, lead scoring — the team gained a new layer of insight into how campaigns were performing and how customers were behaving. These weren't new tools they had to learn; they were capabilities already inside the platform they'd invested in, finally working for them. That's the compounding value of a well-executed audit: the platform doesn't change, but what the team gets from it does. 

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